Privacy Policy

1. Introduction

CoachBetter ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, applications, and related offerings (the "Services"). By accessing or using our Services, you agree to the practices described here.

2. Information We Collect

a. Information You Provide

• Account Information: Name, email, password, and other account details.
• Uploads: Audio files, transcripts, and other content you submit for analysis.
• Communications: Support messages, survey responses, and other correspondence.

b. Information Collected Automatically

• Usage Data: Pages visited, feature interactions, and timestamps.
• Device/Network: Device type, browser, OS, IP address, and general geolocation.
• Cookies & Similar: See the Cookies section below.

3. How We Use Your Information

• Provide, operate, and improve our Services.
• Process uploads to generate AI-assisted reflective insights.
• Personalize your experience and deliver relevant content.
• Manage user accounts, subscriptions, and billing.
• Analyze usage to improve product features and security.
• Send important notices and service-related communications.
• Comply with legal obligations.

4. Cookies and Analytics

We use cookies and similar technologies for essential functionality and analytics. Where required by law, we will present a consent banner and honor your preferences. You can adjust cookie settings in your browser; some features may not function if cookies are disabled.

5. Sharing Your Information

We may share limited personal data with trusted service providers (e.g., hosting, analytics, payment processing) under contractual obligations and only for the purposes described in this Policy. We may also disclose information to comply with law or protect rights. We do not sell your personal data.

6. International Transfers

We may store and process information in countries outside your own. Where applicable, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your information.

7. Data Retention

We retain personal data only as long as necessary to provide the Services and meet legal obligations. You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have rights under GDPR (EU/UK), PDPA (Singapore), or CCPA/CPRA (California), including the right to access, correct, delete, or obtain a copy of your data, and to object or restrict certain processing. We will honor verified requests consistent with applicable law.

To exercise your rights or make a privacy request, contact us at privacy@coachbetter.ai.

9. Security

We implement technical and organizational measures designed to protect your personal information. However, no system is completely secure. Please use strong passwords and safeguard your account credentials.

10. Children

Our Services are intended for individuals 18 years and older. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" and may notify you by email or within the Service.